Identify the personas of users who frequently engage with the DApp Browser, including their basic information, behaviors, habits, and usage purposes.
Gather user feedback and evaluations regarding the Dapp Browser feature.
Collect user suggestions and recommendations for improvements.
To optimize cost and time, internal users (NE employees) were recruited based on the following conditions:
Group 1 - Heavy Users:
Users who frequently use the Dapp Browser at least once per day.
Have used at least three different Dapps.
Group 2 - Light Users:
Users who have explored Dapps and understand how to use them.
Have used the Dapp Browser within the last seven days.
Sample Size:
Group 1 (Heavy Users): 2 users
Group 2 (Light Users): 3 users
Exclusion Criteria:
Employees working on Dapp-related projects, such as Product, Development, or QC/QA teams.
Employees from the Product Design team.
User needs and reasons for using the Dapp Browser.
Factors affecting the experience of searching and connecting with Dapps.
Evaluation of how Dapps are categorized and arranged in the browser.
User feedback and suggestions for improvements.
Each interview session lasted no more than 30 minutes.
Introduction:
Hello, and thank you for joining us today! We’d love to hear your thoughts on using the Dapp Browser in the C98 Super Wallet. Your insights will help us improve the feature and enhance the experience for you and other users in the future.
Usage & Attitude:
Could you introduce yourself? Name, age, and team?
What do you primarily use Dapps for? When do you usually use them?
How often do you use Dapps? (Once per day, several times per day, a few times per week)
Which Dapp features do you use the most?
How do you typically search for Dapps?
What do you think about the current information layout in the browser?
Have you encountered any difficulties in finding the Dapps you want to use? If so, what are they?
What improvements would make the Dapp Browser easier for you to use?
Do you have any suggestions on how Dapps should be categorized and grouped for better usability?
Any recommendations for improving the Dapp search feature?
Khoi (Heavy User)
Likes the current Dapp information layout because it feels modern and minimalistic.
The wallet connection UX is not optimized.
Unclear about the difference between the "Trending" and "Popular" sections.
Ha (Heavy User)
Uses Dapps 2–3 times daily.
Primarily uses NFT, swap, and bridge features at fixed times each day.
Searches for Dapps using direct keywords in the search bar.
When searching via Google, unsure if it’s the correct Dapp page—prefers pasting known URLs.
Rarely browses; only checks promoted Dapps out of curiosity.
Finds the browser layout cluttered; categories are visually buried.
Horizontal swipe navigation is not suitable for current user behavior.
Would like to see a history of visited Dapps or recently used ones.
Khoa (Light User)
Uses Dapps when unable to access web versions → prefers a streamlined experience.
Unclear about the "Trending" and "Popular" sections.
Dapp descriptions are not informative enough.
Uses Google search to find Dapps.
Tuan (Light User)
Uses Dapps every few days.
Primarily engages with DeFi (swap, farm, stake) and NFT features.
Mostly relies on search, finds browsing inconvenient since he already knows what he needs.
Unclear about the purpose of the "Trending" and "Popular" sections.
Trending section is not well-optimized, as major chains are not prioritized at the top.
Ngan (Light User)
Uses Dapps for quick access to services on mobile, ensuring accuracy with Coin98 Wallet compared to browser extensions.
Engages with NFT trading, DeFi (swap, stake), and simple functions that require minimal interaction.
Believes the chain filter is unnecessary, as Coin98 is multi-chain and users already know what they need.
Uses search rather than browsing for Dapps.
Finds the current search design reasonable and easy to understand.
General Observations:
Users rely on Dapps for quick, simple actions instead of full website functionality.
The majority of users access Dapps through search rather than browsing.
Most users enter the Dapp Browser already knowing which Dapp they want, often based on internet research.
Many users are confused between the "Trending" and "Popular" sections.
The browser layout is not optimized for readability; swipe navigation is not user-friendly.
The most commonly used Dapp categories are DeFi (swap, bridge, stake) and NFT marketplaces (trading, price tracking, portfolio management).
Users experience misclicks when typing in the search bar due to system delays in displaying results.
Usage Habits:
5/5 users access Dapps through the search function.
4/5 users do not browse for Dapps on the home page.
1/5 users browse only for Dapps they frequently use, without exploring new ones.
1/5 users use the network filter.
Search Feedbacks:
3/5 users find the search function sufficient, supporting both Dapp and Google searches.
1/5 users feel the search performance is slow.
1/5 users experience issues where hitting "Go/Search" redirects to Google instead of showing Dapp results.
Typing a URL without a domain suffix (e.g., ".com") defaults to a Google search.
Chain & Dapp Category Feedbacks:
4/5 users find the Dapp categories well-organized.
3/5 users find the network list too long, making non-popular chains harder to find.
1/5 users feel the section takes up too much space.
Information Feedbacks:
2/5 users feel the current layout is acceptable.
3/5 users think the information is insufficient and lacks key details.
4/5 users are unclear about the difference between "Trending" and "Popular."
2/5 users find that clicking on Trending Dapps does not open the Dapp directly but instead leads to a list.
Suggestions:
Add badges to Dapps to increase trust (e.g., "Top DEX," "High APR").
Reduce the size of the chain filter and Dapp category sections.
Clicking on a Dapp icon in "Trending" or "Popular" should directly open the Dapp instead of leading to a listing.
Implement a filter to sort Dapps by blockchain to improve discoverability.
Include Dapp news updates.
Introduce cookies/personalization to track user behavior and suggest frequently used features.
Show similar Dapps based on user history.
Auto-fill ".com" when typing URLs.
Improve the visibility of chain and Dapp filter sections.
Integrate trending Dapps into the search feature, as users rarely browse manually.
Ensure "Trending" is updated frequently, including both trending Dapps and hot campaigns.
Through user interviews, we discovered that when using the Dapp Browser, Web3 users primarily want to:
Earn (staking, farming, adding liquidity, etc.)
Swap (convert coins within the same chain)
Bridge (transfer assets across different chains)
Buy NFTs and explore other decentralized applications
Additionally, they seek to explore the Dapp ecosystem and quickly identify:
Trending and high-profit Dapps
Dapps offering airdrops
Frequently used Dapps within their wallet
Reasons to try out certain Dapps:
This means users need clear navigation that aligns with their specific goals.
Enhancing search, categories, and network filters based on user intent (rather than just segments and chains) is crucial for a better experience.
Pending Review Action Items:
Optimize search with customization and personalization.
Use search to highlight trending Dapps and promotions.
Improve the visibility of chain and Dapp category filters.
Reorganize home sections to align with user needs.
Simplify Dapp category layouts for better readability.
Provide additional details (ratings, badges, quick info) to help users decide on Dapps.
Clarify the distinction between "Trending" and "Popular."
Regularly update "Trending" with both Dapps and hot campaigns.